2024 Program Navigating Radical Transformation
Charting Your Course
A future state for our industry requires that we reimagine the workforce, create wild efficiency in the business, and must evolve given the changing expectations of our employees, patients and families, and partner organizations like health systems and payers. You and your team of c-suite leaders will come away with tangible ways to take your company to the next level in areas of leadership, strategy, and innovative new approaches and models that can be replicated.
The 2025 program will be available in the fall. Follow us on LinkedIn for updates.
11:00 am - 1:00 pm
11:30 am - 5:00 pm
► Executive Golf Tournament
► Sonoran Desert Flatwater Rafting
► Horseback Riding in the Sonoran Desert
► Desert Blazer Tour
► Go-Kart Racing
► Amazing Race at the Princess
► Tequila & Mezcal Tasting & Copita Painting
6:00 - 7:30 pm
Please join us to kick off the conference - grab a drink, greet old friends, meet new colleagues, and enjoy a beautiful view.
Dinner is on your own this evening.
Monday, January 22 | Back to Top
7:30 - 8:30 am
8:15 - 10:00 am | Opening General Session
Consumers as our True North
Home Care Consumerism is a movement that cultivates the relationship with- patients and their families, our employees, and upstream partners - based on their individual preferences and needs in support of your strategic goals for better outcomes, greater efficiency, higher volume, and more engaged staff.
Kathy Gramling, Americas Consumer Industry Markets Leader, EY, a 25-year consumer products and retail veteran, will share how to identify the sources of value for our consumers, and the business case for shifting operations to streamline both the employee and patients journey.
Omer Gajial, EVP, Health & Chief Digital Officer, Albertsons Companies, is a leading innovator in adapting to improve experience for customers, employees, and partners with their person-centered engagement approach. Glean lessons learned from their journey of transformation.
10:00 - 10:45 am
10:45 am - 12:25 pm | Concurrent Sessions
The Key to Home Care Growth? Effortless Experiences.
24 Hour Home Care realized it could not sustain the high-cost high-touch experience it was providing to clients and caregivers. They turned to Challenger, whose research showed that focusing on a single dimension – low-effort interactions and experiences – is what matters for both client and caregiver loyalty and retention. Hear about the method, how it’s applied, and how you can put it into action in your business.
Redefine the Hospice Experience
Accent Care, Agape Care Group, and Bristol Hospice are challenging outdated public perceptions, systemic biases, and traditional hospice relationships. These organizations are leveraging various techniques to move their "sphere of influence" forward in their understanding of end-of-life via increasing education and accessibility for all. Engage in this dynamic discussion to spark innovative ideas for influencing your own stakeholders and walk away with prioritized, tangible tactics for your organization.
Revolutionizing Hospital & Physician Partner Referrals
Discover a game-changing evolution in post-acute home health care as BrightSpring Health and VNS Health redefine the value proposition for hospitals. Explore the fundamentals of this paradigm shift and strategies to amplify your relationships with all referral partners.
12:30 - 1:45 pm
2:00 - 2:15 pm | General Session
The Latest from Washington
Joanne Cunningham, CEO of the Partnership for Quality Home Healthcare, will provide an update on pending legislation and current advocacy efforts on Capitol Hill.
2:15 - 3:15 pm | General Session
You Need a Chief Experience Officer
Leading home care organizations are all-in to redesign and revolutionize the patient, employee, and consumer experience of the future. Hear firsthand from BAYADA, FirstLight, Honor, VNS Health, executives the approaches they are implementing, the expected business impact, and hurdles they are facing in creating best in class experience.
3:30 - 5:00 pm
We have the most innovative and thought-leading solution partners at Home Care 100, in the least commercial, mellowest setting imaginable. These rapid-format meetings are only eight minutes each, and connect you with eight solution partners who can share fresh insights for your most pressing business challenges. You might even find a valuable new business partner. The most productive 75-minutes you will ever spend with solution partners!
6:30 - 9:30 PM
Country Western Shindig! Reception & Dinner
Tuesday, January 23 | Back to Top
7:30 - 8:15 am
8:15 - 9:15 am | General Session
CEOs Charting the Course
BAYADA, FirstLight, LHC Group, and Unity Point at Home top leaders are navigating radical transformation with fresh approaches to operations efficiency, adopting new models, engaging employees, patients and clients, and using data to tell a story that forges meaningful partnerships with referral sources and payers.
9:15 - 10:05 am | General Session
The MA Member Experience And Why It Matters
CMS thinks MA plans should focus more on member experience, so they’re making it a much more important part of a plan’s five-star evaluation. In this session, we’ll explore what this means for the payer-provider relationship; how plans expect providers to help manage the member experience; what exceptional provider-driven member satisfaction looks like; and what – if anything – plans are willing to do to reward providers that can move the needle on member satisfaction, plan reputation and, ultimately, member renewal.
10:05 - 10:50 am
10:50 - 11:50 am | General Session
Innovate or Stagnate: Hospices at the Vanguard of Change
Trailblazers into value-based care are bravely standing up new business lines to meet ongoing changes in the payer landscape. Three case studies will showcase the strategic rationale and business impact of their respective approaches in developing risk-based programs to extend palliative care and hospice benefits.
11:50 am - 12:55 pm
1:00 - 2:00 pm | General Session
Tech-Driven Innovation: Seize the Care Moment
Next-generation technologies are acting as intelligent co-pilots for both care teams and administrative staff. You’ll learn how Devoted Guardians, Ennoble Care, and Metta are equipping clients, patients, families, and staff to create a hyper-personalized experience in the moment of care to anticipate and exceed consumer expectations.
2:30 - 5:30 pm
► Outdoor Pickleball
► Afternoon at the Princess Pool
► Fairmont Scottsdale Princess Spa
► Sonoran Hiking
► Cupcake Wars!
► Food Truck Face-Off
► Musical Instrument Museum VIP Tour
6:30 - 9:30 pm
Reception & Dinner
Wednesday, January 24 | Back to Top
7:30 - 8:15 AM
8:15 - 9:30 am | General Session
Creating Clinical Capacity by Building Your Workforce Pipeline
We need to sell our profession more effectively to new entrants, young adults, and foreign-born workers. BrightStar Care and The New Jewish Home have achieved unusual success in recruiting and retaining these cohorts (including high schoolers!) via unique curriculum, apprenticeship, and onboarding programs. Each will provide an overview of their program, including the role of Chamberlain University, the nation’s largest nursing school, followed by a discussion outlining the keys to success and ultimate value.
9:30 - 10:00 am | General Session
Innovative Approaches with Operations
Is exponential productivity possible today? Pinnacle Home Health has implemented a process that is boosting clinical capacity. Experience their journey with Live QA resulting in a 50% reduction in admission time to an impressive 75% using Voice AI and the Clinical Assistant. This game-changing approach leverages technology, operations improvement, and clinical expertise.
10:00 - 10:30 am | General Session
Bringing Transformation Home
Three days of epic education, conversations, and networking are coming to a close…so what’s next?
Compassus, St. Croix Hospice, and VitalCaring Group leadership will identify specific next steps for executives to bring back to their organizations, as together we chart the course of the home-based care industry.