8:15 - 10:00 am  |  Opening General Session

Consumers as our True North

Home Care Consumerism is a movement that cultivates the relationship with- patients and their families, our employees, and upstream partners - based on their individual preferences and needs in support of your strategic goals for better outcomes, greater efficiency, higher volume, and more engaged staff. 

Kathy Gramling, Americas Consumer Industry Markets Leader, EY, a 25-year consumer products and retail veteran, will share how to identify the sources of value for our consumers, and the business case for shifting operations to streamline both the employee and patients journey.  

Omer Gajial,  EVP, Health & Chief Digital Officer, Albertsons Companies, is a leading innovator in adapting to improve experience for customers, employees, and partners with their person-centered engagement approach. Glean lessons learned from their journey of transformation.  

10:45 am - 12:25 pm  |  Concurrent Sessions

The Key to Home Care Growth? Effortless Experiences.

24 Hour Home Care realized it could not sustain the high-cost high-touch experience it was providing to clients and caregivers. They turned to Challenger, whose research showed that focusing on a single dimension – low-effort interactions and experiences – is what matters for both client and caregiver loyalty and retention. Hear about the method, how it’s applied, and how you can put it into action in your business. 

Redefine the Hospice Experience

Accent Care, Agape Care Group, and Bristol Hospice are challenging outdated public perceptions, systemic biases, and traditional hospice relationships. These organizations are leveraging various techniques to move their "sphere of influence" forward in their understanding of end-of-life via increasing education and accessibility for all. Engage in this dynamic discussion to spark innovative ideas for influencing your own stakeholders and walk away with prioritized, tangible tactics for your organization. 

Revolutionizing Hospital & Physician Partner Referrals

Discover a game-changing evolution in post-acute home health care as BrightSpring Health and VNS Health redefine the value proposition for hospitals. Explore the fundamentals of this paradigm shift and strategies to amplify your relationships with all referral partners. 

2:00 - 2:15 pm  |  General Session

The Latest from Washington

Joanne Cunningham, CEO of the Partnership for Quality Home Healthcare, will provide an update on pending legislation and current advocacy efforts on Capitol Hill. 

2:15 - 3:15 pm  |  General Session

You Need a Chief Experience Officer

Leading home care organizations are all-in to redesign and revolutionize the patient, employee, and consumer experience of the future. Hear firsthand from BAYADA, FirstLight, Honor, VNS Health, executives the approaches they are implementing, the expected business impact, and hurdles they are facing in creating best in class experience. 

8:15 - 9:15 am  |  General Session

CEOs Charting the Course 

BAYADA, FirstLight, LHC Group, and Unity Point at Home top leaders are navigating radical transformation with fresh approaches to operations efficiency, adopting new models, engaging employees, patients and clients, and using data to tell a story that forges meaningful partnerships with referral sources and payers.   

9:15 - 10:05 am  |  General Session

The MA Member Experience And Why It Matters

CMS thinks MA plans should focus more on member experience, so they’re making it a much more important part of a plan’s five-star evaluation. In this session, we’ll explore what this means for the payer-provider relationship; how plans expect providers to help manage the member experience; what exceptional provider-driven member satisfaction looks like; and what – if anything – plans are willing to do to reward providers that can move the needle on member satisfaction, plan reputation and, ultimately, member renewal. 

10:50 - 11:50 am  |  General Session

Innovate or Stagnate: Hospices at the Vanguard of Change

Trailblazers into value-based care are bravely standing up new business lines to meet ongoing changes in the payer landscape. Three case studies will showcase the strategic rationale and business impact of their respective approaches in developing risk-based programs to extend palliative care and hospice benefits.    

1:00 - 2:00 pm  |  General Session

Tech-Driven Innovation: Seize the Care Moment 

Next-generation technologies are acting as intelligent co-pilots for both care teams and administrative staff.  You’ll learn how Devoted Guardians, Ennoble Care, and Metta are equipping clients, patients, families, and staff to create a hyper-personalized experience in the moment of care to anticipate and exceed consumer expectations. 

8:15 - 9:30 am  |  General Session

Creating Clinical Capacity by Building Your Workforce Pipeline 

We need to sell our profession more effectively to new entrants, young adults, and foreign-born workers. BrightStar Care and The New Jewish Home have achieved unusual success in recruiting and retaining these cohorts (including high schoolers!) via unique curriculum, apprenticeship, and onboarding programs. Each will provide an overview of their program, including the role of Chamberlain University, the nation’s largest nursing school, followed by a discussion outlining the keys to success and ultimate value. 

9:30 - 10:00 am  |  General Session

Innovative Approaches with Operations

Is exponential productivity possible today? Pinnacle Home Health has implemented a process that is boosting clinical capacity. Experience their journey with Live QA resulting in a 50% reduction in admission time to an impressive 75% using Voice AI and the Clinical Assistant. This game-changing approach leverages technology, operations improvement, and clinical expertise. 

10:00 - 10:30 am  |  General Session

Bringing Transformation Home

Three days of epic education, conversations, and networking are coming to a close…so what’s next?  

Compassus, St. Croix Hospice, and VitalCaring Group leadership will identify specific next steps for executives to bring back to their organizations, as together we chart the course of the home-based care industry.